We use recycled packing materials or we re-use packing which has been sent to us.
This means you will probably get your order packed in a secondhand carton, with secondhand packing within it. We also use recycled brown wrapping paper. Any new cartons we use are made from recycled cardboard.
We do not use plastic unless it has been sent to us and we are re-using it. In the event that you get some plastic packing in a parcel from us, please either re-use it or recycle it. The plastic might be, for example, bubble wrap (that we have received in a parcel sent to us) that can be recycled at most Coles and Woolworths stores throughout Australia (normally a wheelie bin just outside the checkout area).
Most people in Australia live in cities or towns and we deliver to these areas using either a courier or Australia Post. For more remote areas, the options are fewer and your order is likely to be delivered by Australia Post.
We use the most appropriate carrier for your area - either Australia Post or a courier. If you have a preference for your order to go by Australia Post or by a courier, please specify in the comments area at checkout. Note that we will do our best to send by your preferred method but do not guarantee to do so as couriers do not always provide a suitable service in all areas.
Note that all orders addressed to a PO Box, Parcel Locker or Locked Bag, will only be sent by Australia Post as our couriers do not deliver to these.
Couriers normally require a signature on delivery and will leave a calling card if there is no answer when they attempt delivery. It will then be up to you to contact the courier to organize a suitable re-delivery time. If you want the parcel left at your premises without the need for a signature, please let us know that you give 'Authority to Leave' when placing your order.
Delivery times will depend on where you are and the carrier selected. All orders are sent from Sydney.
Australia Post gives these delivery times from Melbourne (in business days)
|Melbourne||1 - 3 days|
|Sydney, Brisbane, Canberra||2 - 4 days|
|Adelaide||3 - 4 days|
|Perth, Hobart, Darwin||5 - 6 days|
|Other NSW||3 - 4 days|
|Regional VIC QLD ACT||2 - 3 days|
|Regional SA TAS WA NT||4 - 7 days|
|Remote||5 - 10 days|
Next business day delivery to destinations included in the Express Post network, which, from Melbourne are:-
For more detail of the Express Network, refer to the Australia Post website.
For destinations outside the Express Post network, Austarlia Post will “…use the fastest possible transport links, but it won't be covered by our Next Day Guarantee”.
We select from a number of couriers (eg Fastway, TNT, Toll/Ipec) and use the best for delivery to your area.
We typically use Fastway Couriers for major destinations and the published delivery times are (in business days):-
|1-2 days||Sydney area – south to Nowra and Ulladulla; Blue Mountains (main road towns), north to Newcastle and Hunter Valley|
|1-2 days||Northern NSW towns (Port Macquarie, Coffs Harbour, Northern Rivers area), Albury|
|VIC||1-2 days||Melbourne, Wodonga|
|1-3 days||Bendigo, Geelong|
|QLD||1-2 days||Brisbane, Gold Coast|
|1-3 days||Toowoomba, Sunshine Coast, Maryborough, Bundaberg, Gladstone, Rockhampton, Mackay|
|4-10 days||Townsville, Cairns|
|TAS||4-10 days||Hobart, Launceston|
Couriers to other areas normally take about the same time as Australia Post, with freight travelling by road or rail.
Express courier services can also be arranged if your delivery is urgent.